$10 OFF SITEWIDE PURCHASE OF $99 OR MORE + FREE US SHIPPING

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FAQ - ACCOUNT INFORMATION

No, you don't have to set up an our account. But you'll be able to enjoy the following benefits when you register with us: 
Enjoy extra 10% OFF your first order!
Be the first to know about our secret sales, new releases and more!
Save your address and card details for quicker checkout on future purchase!

Absolutely! We want you to feel safe and secure when making a purchase with us and we take your security seriously. We implement many layers of safeguards to protect your security and privacy.

Please be assured that we take data protection seriously! For more information, please read our Privacy Policy in full.

To reset your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

We encourage you to check our FAQ page for immediate answers to frequently asked questions. If you can’t find the answer to your question, please contact us at: support@furiden.com and we’ll help you out as fast as we can!

For more information, please click the Footer Contact US.

FAQ - SHOPPING

If you are having trouble placing your order, you may want to use a different device or browser, as that usually resolves the issue immediately. 

If you’re having trouble submitting your order, try these tips:

Double-check your card details. If the error message has no specific information, it’s possible the incorrect expiration date or CVV code was entered. If you’re using a saved payment method, we recommend re-entering the card details as if it were a new form of payment and submitting.

If you’re receiving an error message related to the billing address, try processing the order with a previous billing address. Rest assured, you can choose a different shipping address!

Double check the shipping address for abbreviations, misspellings, and other typos that can result in errors.

Still stuck? Contact FURIDEN Consumer Support Team at support@furiden.com, we’ll help!

When your order is processed, you will be sent an order confirmation email with a link to track your order. You can always view the status of an order by going to “My Orders” when you login to your account.

Make sure to provide precise city, state, and zip code information and to spell out the city to which you are shipping the order. Many times abbreviations, misspellings, and other typos can result in errors.

Before you complete your order, you can view the product(s) and the total amount at checkout and make any edits or changes you wish.

If you want to cancel your order,  please click the Footer Return Policy.

FAQ - PRODUCT

Please refer to our "HOW TO" page for video to teach you how to operate our product.

Tourmaline is a semiprecious mineral, which is known as the "electric stone" because, when heated, it emits negative ions and healthy infrared heat. The stone is crushed and usually fused together, or layered on top of ceramic to give you an extra boost of negative ions. These ions reduce static and seal the hair cuticle which, in turn, helps to diminish frizz, smooth locks and enhance shine.

Titanium is a lightweight, corrosion-resistant metal that is extremely durable and is incredibly efficient. Titanium products might be better suited for professional use or for very thick, and/or coarse hair due to high heat retention and penetrating qualities. If you have thin or fine hair and use a titanium product, be sure to keep it on the lowest heat setting and monitor how

many times a week you use it to keep your hair healthy. Titanium is the strongest material with the highest ionic output requiring less passes of the wand through the hair.

Ceramic is a composite material usually made of clay. Ceramic creates a far infrared heat signal that penetrates the hair shaft, preserving hair's natural moisture and luster. Ceramic heats up quickly and distributes it evenly, meaning fewer passes over each section of hair to achieve silky results. Our ceramic products are infused with Tourmaline to ensure an extra boost of negative ions to smooth out your hair.

Tourmaline can be used on all hair types and is more suited for everyday use than Titanium. Use of Titanium products should be monitored for finer hair types and it is more suited for professionals and those with harder to tame hair. Both utilize negative ion technology and seal in natural moisture while they smooth and style your hair.

A negative ion is an invisible particle with an electric charge. Negative ions when ingested have health benefits and have moisturizing qualities. When your tool is heated, negative ions are created to seal and prevent further damage to the hair cuticle. The negative ions cancel out the positive hair charges, and while the iron makes contact with your hair, you smooth those ragged open cuticles.

Ergonomic design often involves researching the way people interact with products and the environment. The data is used to determine the size, shape and/or form of a product, making it easier and more comfortable for people to use. The ergonomics of a product usually speak to the durability, functionality and comfort of the item.

The temperature setting should depend on your hair type. Use the table below to determine the best temperature. If you are using the iron for the first time, we recommend starting with the lowest heat setting and working your way up. Never style hair for the first time on a high setting as this may damage your hair.

Temperature            Hair type

410°F (210°C)         Normal to thick hair

390°F (198°C)

351°F (177°C)

300°F (149°C)         Fine, damaged or chemically treated hair

260°F (127°C)

A damp cloth may be used to wipe the exterior clean from product buildup. Please make sure your tool is unplugged and has cooled before using a damp cloth. Flat iron plates may be wiped clean as well.

Knowing your hair type will help you determine which tools are suitable and which heat setting to use. The best way to see your true curl pattern is after you have washed your hair and it has aired-dried without any product in your hair. You will see and feel your hair’s natural curl patterns, texture and condition: from soft to coarse and moisturized to dehydrated. There are many specific hair conditions such as dry, color-treated and chemically processed. Let’s begin with basic knowledge and focus on fine, medium or coarse hair.

If you have....                 Your Hair Can Handle...

Healthy, Fine Hair         300°

Strong, Coarse Hair      400°

Hair Texture: Depends on the thickness or diameter of the individual hair strand (compare a thin rope to a thick rope or a piece of thread to a piece of yarn) along with the condition of the cuticle.

Fine- The smallest diameter - more fragile; easier to process; susceptible to damage.

Medium- The most common and is considered normal, does not pose any specific problem. It is thinner than coarse hair and thicker than fine hair.

Coarse-  Has the largest diameter, stronger than fine and medium hair, usually requires more processing time and may be resistant to styling.

Tourmaline-ceramic products are suited to all hair types while Titanium tools are recommended for coarse and thick hair types as when used incorrectly they can cause damage to fine hair. Please select tools best suited to your hair type and always be aware of the temperature setting.

FAQ - PAYMENTS

We accept Visa, MasterCard and American Express credit, debit cards and PayPal.

To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly.

You are currently viewing the United States version of our website. By default, your order will be charged in US Dollars.

At this time, you are charged for your order the same day you place it. 

Please make sure you are using a card that is accepted as a payment method. 

Our apologies! You can only save one credit card as your payment method at this time.

SHIPPING

The majority of our orders are shipped within 1-2 business days after the order has been placed, unless the item is on back order. You will receive an order confirmation and tracking number when your order has been processed and shipped. The email will contain order details, shipment details, your tracking number, and a link to track your order.

Unfortunately, you are unable to change your order once it has been shipped.

Shipping rates will vary by location. You can view the shipping rates for your order at the bottom of the checkout page when placing an order. In some cases, we offer free shipping.

FURIDEN Orders take approximately 2-5 business days to arrive. 

We will process expedited delivery separately. Generally your order should arrive within 1-2 days.

FURIDEN Hair is currently available in the United States and Canada and to some international destinations. 

When you proceed to purchase your order, sales tax and customs duty (where applicable) will be calculated on the total merchandise value and shipping charges, and displayed on the “Order Summary” page. Most countries are shipped on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are included in the final purchase price.